Frequently Asked Questions

Everything you need to know about your crafting journey with Hobbii.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination, usually ranging from 7-14 business days.

What is your return policy?

We offer a 100% satisfaction guarantee. You can return unused and unopened items within 30 days of purchase for a full refund or exchange.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the colors on the screen accurate to the physical product?

While we strive for color accuracy in our photography, please note that different screen settings and resolutions can slightly alter the appearance of yarn and product colors.

Can I track my order once it has been shipped?

Yes! Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can follow your package's journey.

Do you offer bulk discounts for large projects?

We frequently offer 'Multi-buy' discounts on specific yarn collections. Keep an eye on our product pages for tiered pricing labels to save more on larger quantities.