Returns & Exchanges

We want you to be completely satisfied with your purchase, which is why we offer a 100-day return policy on all unused and unopened products. Whether you changed your mind about a color or ordered too much yarn, our hassle-free process ensures a smooth experience.

1

Initiate Your Return

Log in to your account and visit the 'My Orders' section to select the items you wish to return and print your prepaid shipping label.

2

Pack Your Items

Carefully place the unused items in their original packaging, ensuring that yarn labels are intact and the products are protected from moisture.

3

Ship the Package

Attach the return label to your parcel and drop it off at your nearest authorized postal service point or carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your returned items, we will issue a full refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing